Solar FAQs

Your Questions… Answered!

If you are like most of our customers, you probably have a lot of questions about switching to solar. Here are some of the most frequently asked questions. If you still have more questions, don’t hesitate to call us. One of our experienced energy consultants will be happy to help you.

Residential Solar Systems

  • Will solar panels work on my type of roof?

    Solar panels can be safely installed on many types of roofs. We always send solar specialists out to verify the condition and type of roof to ensure the solar system can be safely installed and work efficiently on your home before installing the system.

  • How much will solar save me if I put it on my house?

    When you purchase a system you can offset as much or as little of your bill as you want. However, the upfront cost may be large and the return on your investment may be 5-10 years. Solar financing typically saves between 15-25% but have the advantage of providing immediate savings with no initial investment.

Solar Installation

  • How long does it take to install a solar power system on my house?

    The industry average is about 90-120 days, but depending on where you live it can vary. The reason for this is that different cities and counties have unique permitting processes and regulations. Some counties process documents we submit the same day, while others may take months – the majority of variance in time frames will depend on your city/state legislature, as well as your utility company. The good news is that we take care of every single step and conveniently coordinate the entire process for you! To learn more about all of the steps of a solar system installation please visit our Design & Installation page.

  • Can I buy solar panels and put them on myself? (DIY Solar)

    You can buy the panels, but unless you are a licensed electrician you will not be able to install them. Not only will you run into permitting issues, you won’t be able to take advantage of the installation warranties that come with the panels. Solar PPAs have become quite popular with homeowners who are concerned with the cost of solar. This allows you to get all the benefits of solar without having to install the panels yourself. Most homeowner are now choosing a PPA which includes installation and maintenance.

Monitoring & Maintenance

  • What if my system isn’t working properly?

    If you have a OneRoof solar PPA we take care of any maintenance or repair issues. We continually monitor the performance of the system, and we service and maintain the system at no cost to you for the entire length of the agreement. If there are any problems caused by normal wear and tear with the system, we repair or replace it… at our expense, not yours.

  • How long is a power purchase agreement and can I buy the system if I want?

    Most of our current $0 down power purchase agreements are for a term of 20 years. This may sound like a long time, but just remember – if you’re currently buying power from the utility company, you’re already involved in a lifetime contract with them!

  • Does my solar power system work if the power goes out?

    Unless you are off-grid or have a battery storage system, your solar power system will also be inoperable if the power goes out. Most installations are tied to the grid. If you are worried about this, a simple generator is a great backup solution.

Power Purchase Agreements

  • How does the Power Purchase Agreement (PPA) work?

    The PPA offers a fully warrantied, maintenance free, solar electric system with a performance guarantee. With a PPA you pay per kilowatt hour (kWh) at a rate lower than what you would pay the utility.

  • What happens at the end of my PPA agreement?

    At the end of your PPA agreement you have a few different options:

    • You can purchase the system
    • Extend your solar agreement for additional years
    • Have the system removed
  • How does billing work?

    After going solar you will receive two separate electric bills – one from us, and one from your utility company. We will send you an invoice each month for your solar bill, and any power you consume past what your solar panels produce will be bought from the utility company just as it was before.  We make it easy so you never have to worry about sending in a payment, thanks to our automatic bill pay options.

  • Who owns the solar power system work on my house?

    If you are in a PPA agreement, which is now the most common method of converting to solar, then OneRoof owns the system. We own and operate the infrastructure and you purchase a portion of your energy from us at a reduced rate. The difference is you now have more control because the rate is locked in for the duration of the agreement. In addition it is OneRoof’s responsibility to maintain and monitor the system for you.

    If you choose the purchase option then you own the system and you own the power it produces. Ownership of the system means that you don’t have to pay for the power it produces like you would with a PPA. You won’t get a separate bill from OneRoof but you will still receive your utility bill for power used when the system is not producing energy (i.e. at night). The system carries a warranty but you do have to insure and maintain the system. All systems sold by OneRoof include monitoring so we have that covered for you,

  • What happens if I sell my house at some point?

    No, solar leases and PPA’s now account for over 50% of all solar installations nationwide, and have become a very common part of escrow closing transactions. Just be sure to inform your escrow agent about your solar lease or PPA program as early as possible.

    You have a couple options. You can transfer the agreement to the new homeowners and they will pick up where you left off. Another option you have is to prepay or buy the agreement out. We have a property transactions department dedicated to helping you sell your home with solar, and have successfully worked with many buyers, lenders realtors and more to ensure a quick and easy process. For more information about selling your house with OneRoof solar panels please visit our Selling Your Solar Home page.

Costs & Billing

  • Why do you need my electric bills to design a solar system for my house?

    Your electric usage gives us the information that we need in order to build a system that is customized to your energy usage patterns. We size your solar system based on how much power you use and we dig deeper to determine if you might need more in the future based on plans that might increase consumption such as installing air conditions or a pool heater. This helps to ensure that we don’t design a system that is too small or too big.

  • Will solar power change my gas bill or just my electric bill?

    Installing solar will definitely have a positive effect on your electric bill because your panels will generate most of the electricity you need. Solar panels will not affect your gas bill unless you switch from gas to electric appliances and other items that you gas.

Solar Plans

OneRoof makes saving simple with flexible plans that fit any budget. Purchase your own panels, or get started cost­free with a Power Purchase Agreement (PPA).

LEARN MORE

SunDollars Referral Program Agreement

This SunDollars Referral Program Agreement (“Agreement”) is between OneRoof Energy, Inc. (“ORE”), a Delaware corporation at 4445 Eastgate Mall, Suite 240, San Diego, CA 92121 and you (“Referral Source”, together with ORE, the “Parties”), for certain referral fees in connection with residential solar systems.

THIS AGREEMENT IS EFFECTIVE UPON YOUR ACKNOWLEGEMENT THAT YOU HAVE READ, ACCEPT AND AGREE TO ADHERE TO THE TERMS AND CONDITIONS CONTAINED HEREIN.

Referral Source may be in contact with residential homeowners with an interest in residential solar products. ORE is in the business of financing residential solar systems through its financial products. ORE has agreed to offer certain referral fees to the Referral Source in exchange for qualified residential solar system leads.

In consideration of the foregoing, and for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows:

  1. Defined Terms.

    Countersigned” means a PPA that has been signed by a Homeowner that constitutes a Qualified Lead in accordance with the requirements of this Agreement, and is subsequently reviewed and signed by an authorized agent of ORE and is not subsequently cancelled or terminated.

    Homeowner” means person(s) who hold legal title to the Residence that is contained in a Lead.

    Interconnection” means the time at which ORE, in its sole and absolute discretion, turns on the System after ORE receives permission to operate the System from the local utility having jurisdiction over such System.

    Lead” means all of the following information of the owner of a Residence who has expressed an interest to the Referral Source in learning more about the installation of a System at such Residence: the full name, phone number, email address, and the street address of such Residence.

    Qualified Jurisdiction” means certain zip codes within states in which ORE offers residential solar financing products (currently, California, Massachusetts and New York) which shall be communicated to the Referral Source from time to time; provided that ORE reserves the right to amend the Qualified Jurisdiction without prior notice to the Referral Source.

    Residence” means a single family residence located in a Qualified Jurisdiction.

    Termination Date” means the one year anniversary of the Effective Date.

  2. Referrals; Qualified Tiers; Qualified Referral Fee.

    (a) From time to time, the Referral Source may choose to transmit Leads to ORE (name, phone number, email address and address of Residence of the Homeowner).

    (b) ORE shall contact the Homeowner to set up an in-person meeting (the “Site Visit”). Subject to the Homeowner’s cooperation, ORE, through its representative shall determine if (i) the Homeowner’s Residence is a single-family, owner-occupied residence, (ii) based on the estimated average monthly electric energy usage provided by the Homeowner as evidenced by recent electric utility bills, the estimated average monthly electric utility bill for such Residence is not less than $125.00, (iii) the Homeowner satisfies ORE’s credit requirements as determined by it in its sole and absolute discretion, and (iv) a System can be installed on the Homeowner’s Residence in accordance with the applicable requirements and guidelines (including those of ORE and/or its installers) in effect from time to time. If a Site Visit occurs and clauses (i) and (iv) are determined to be true, the applicable Lead will be a “Qualified Lead”. ORE shall notify Referral Source if a Lead does or does not constitute a Qualified Lead within 10 calendar days (the “Qualified Lead Notice”).

    (c) ORE shall pay the Referral Source up to $550.00 in the aggregate for each Qualified Lead, dependent upon which Tier (as defined below) the Referral Source belongs to, and subject to the payment milestones (the “Payment Milestones”) below. If Referral Source has previously provided to ORE between 1 and 3 Qualified Leads, he or she shall belong to Tier 1 (“Tier 1”) and if Referral Source has previously provided 4 or more Qualified Leads, he or she shall belong to Tier 2 (“Tier 2”).

     

     

    Tier

    Payment Milestones and associated Qualified Lead Fees
    Site Visit occurs and Lead determined to be a Qualified Lead Countersignature Interconnection
    Tier 1 $0 $250 payable within 15 days following the end of the month upon which Countersignature occurs $250 payable within 15 days following the end of the month upon which Interconnection occurs
    Tier 2 $50 payable within 15 days of the end of the month upon which the Site Visit Occurs and the Lead is determined to be a Qualified Lead $250 payable within 15 days following the end of the month upon which Countersignature occurs $250 payable within 15 days following the end of the month upon which Interconnection occurs

    The amount of the Qualified Lead Fee is subject to change from time to time in the sole discretion of ORE.

    (d) If any information regarding a Lead is reasonably determined by ORE in its sole discretion as having been previously received by ORE from any other source (including from internal ORE sales, marketing or lead generation efforts), ORE shall have no obligation to take any action with respect to such Lead and such Lead will not be deemed to be a Qualified Lead.

  3. Modifications

    ORE reserves the right to amend the Agreement, its prices, and any aspect of the program in its sole and absolute discretion. Amendments shall be effective 7 days of posting on the Company’s official website. Amendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. The acceptance of any benefits under the Agreement constitutes acceptance of all amendments.

  4. Term; Termination

    (a)This Agreement begins on the Effective Date and terminates on the Termination Date without further action by either Party.

    (b)Either Party may terminate this Agreement at any time and for any reason or no reason upon written notice to the other Party.

  5. Relationship of Parties; Expenses.

    The Parties shall not be deemed in a relationship of partners or joint venturers by virtue of this Agreement, nor shall any Party be an agent, representative, employee, trustee or fiduciary of the other. Each Party shall be fully responsible for the expenses it incurs during the performance of this Agreement.

    Entire Agreement. This Agreement is subject to ORE’s full terms and conditions and privacy policy available on ORE’s website.